Here are 9 Social CRM Experts you should follow. Each are constantly blogging, sharing researching, presenting new ideas and conversing in dialogue about the evolution of CRM, social technologies, how technology affects customer-brand relationships and how to use or integrate Social CRM. You can follow the entire list here: Cloud9Analytics/SocialCRM
R “Ray” Wang is a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog “A Software Insider’s Point of View” which provides insight into how disruptive technologies and new business models impact the enterprise. @rwang0
Jacob Morgan is the Principal of Chess Media Group, a social business consultancy that works with medium and enterprise companies on developing Enterprise 2.0, Social CRM, and Social Media strategies. Jacob is also the co-author of Twittfaced, a social media 101 book for business. @jacobm
Jill Dyché is a partner and co-founder of Baseline Consulting. Her role at Baseline is a combination of best-practice expert, industry gadfly, key client advisor, and all-around thought leader. She is responsible for key client strategies and market analysis in the areas of data governance, business intelligence, master data management, and customer relationship management. @jilldyche
Paul Greenberg is author of the best-selling CRM at the Speed of Light: Essential Customer Strategies for the 21st Century and President of The 56 Group, LLC, an enterprise applications consulting services firm, focused on CRM strategic services including go-to-market strategies for vendors and integrators, CRM strategic planning and vendor selection. @pgreenbe
Esteban Kolsky helps organizations of all sizes understand how to approach their customer initiatives to succeed. He has over twenty years experience working with Customers across all areas; marketing, sales, customer service, operations, help desks, call centers and contact centers. He writes a blog on CRM intelligence & strategy. @ekolsky
Bob Thompson is CEO of CustomerThink Corp., an independent research and publishing firm focused on customer-centric business management, and founder of CustomerThink.com. Thompson is a popular keynote speaker, blogger and author of CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support. @bob_thompson
Umberto Milletti is the CEO and founder of InsideView, a Sales 2.0, Social CRM and Enterprise 2.0 leader. Umberto has been a thought leader in the convergence of technology and content for the last 10 years. He’s a pioneer if the SaaS, Content and CRM industries. He’s also a board member at Software & Information Industry Association (SIIA). @umbertom
Mitch Lieberman is expert at customer experiences next generation CRM and the intersection of Social Media, Enterprise 2.0 and CRM, or Social CRM. He’s an advisor with Comity Technology Advisors who provides analysis and strategic advice to companies–helping them leverage social technology to better manage their customer relationships. @mjayliebs
Brian Vellmure is an experienced business leader, futurist, consultant, sales executive, writer, and speaker. He’s directed hundreds of organizations and individuals to increase profitability through strategic customer focused initiatives. His expertise is in CRM, Social CRM, Enterprise 2.0, Social Business, Web 2.0 and Enterprise Software. @CRMStrategies
