With Cloud9, our close rates increased by

Scott Johnson,
Sales Operations Manager,

Cloud9 Names Tania Goldszmidt Chief Customer Officer

Goldszmidt to lead customer experience, support, training and renewal programs for sales forecasting leader

Redwood City, Calif., April 03, 2012

Cloud9, the leader in intelligent sales forecasting solutions, announced today the appointment of Tania Goldszmidt to the new position of chief customer officer. Reporting to Cloud9 CEO Jim Burleigh, Goldszmidt will lead the company’s global customer support, adoption, training and retention programs designed to drive user satisfaction, best practices and grow the Cloud9 customer community.

“At Cloud9, our goal is to offer seamless engagement at all levels – from the initial training and deployment, to ongoing education, community support and events like our annual Customer Summit,” said Jim Burleigh, Cloud9 CEO. “With her executive leadership skills, commitment to driving customer-centric strategy and deep expertise in sales operations, Tania is uniquely qualified to help us grow our customer base, accelerate adoption of our products and continue the Cloud9 tradition of an exceptional customer experience.”

With more than 20 years of experience in customer services, information technology and global business operations, Goldszmidt comes to Cloud9 from Cisco Systems, where she served a variety of roles that drove the adoption and support of the company’s commerce and cloud solutions. During the course of her career, Goldszmidt has held customer service and sales operations executive posts at Oracle, Siebel Systems and Salesforce.com, and served as a strategic adviser on software and business operations, process improvement and systems enablement to a variety of firms including Rearden Commerce, Sana Security and Six Apart. Goldszmidt holds an electrical engineering degree from the Universidad Nacional Experimental Simón Bolívar in Caracas, Venezuela, and a master’s degree in economics from the University of California, Santa Barbara.

“Cloud9 impressed me with its vision for supporting sales organizations in their goals to achieve the next level of performance through the forecast process and rich sales analytics,” Goldszmidt said. “I am eager to leverage my experience to not only expand Cloud9’s customer support infrastructure, but also to connect with the Cloud9 customer base to maintain and improve their experience with our products.”

About Cloud9

Cloud9 is the leader in sales forecasting and pipeline management. Cloud9 customers have the power to actively manage sales performance with intelligence – going beyond CRM applications. With Cloud9, users dramatically improve the predictability of their sales forecasts, get visibility into exceptions and changes, and identify risks and opportunities. The result is more accurate forecasts, higher win rates, and accelerated revenue. Cloud9 customers include Avaya, BMC Software, Computer Associates, EMC2, Jive, LinkedIn, Pandora, Siemens, Splunk, Stanley Black & Decker, and Thomson Reuters.