By accessing the Cloud9 Analytics website at www.Cloud9Analytics.com, including all related pages (“Site”), and any subscription based features or services offered by Cloud9 Analytics either through the Site or by other means, (collectively, the “Service”), you are accepting the practices outlined in this Statement.
Cloud9 Analytics respects individual privacy and values the confidence of its customers, employees, business partners and others. We strive to collect, use and disclose personal information in a manner consistent with the highest ethical standards and in accordance with the laws of the countries in which it does business.
What Personal Information About Customers Does Cloud9 Analytics Collect?
Our primary goal in collecting information is to provide you with a friendly, customized, and efficient experience. We collect the following types of information from our customers:
Information You Provide to Us:
Cloud9 Analytics collects identifying information when you use the Service, when you visit the Site (including, without limitation, any Cloud9 Analytics.com web pages or landing pages), and when you enter promotions or contests. For example, we require customers who register to use the Service to give us the following personal information: their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, credit card number, and the identity of users within the organization that will be using the Service.
We also require that you provide us with your Salesforce.com login credentials in order for us to access your sales data information and deliver the Service to you. When you initially express interest obtaining additional information about the Service, or when you register for the Service, we may also ask for additional types of personal information, such as title, department name, fax number, or additional company information. We may also request demographic information and unique identifiers in order to provide you with a more personalized experience or verify your passwords.
All financial and billing information that we collect from you is used for the purposes of checking your qualifications as a prospective customer and billing you for the Service. Such billing information is not used by Cloud9 Analytics for marketing or promotional purposes. Cloud9 Analytics may use a third-party intermediary to manage the credit card and billing processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card and billing processing.
Customers will be use the Service to analyze their sales data (“Customer Data”). Cloud9 Analytics will not review, share, distribute, print, or reference any such Customer Data except as provided for in the Service Agreement or as may be required by law. Notwithstanding the foregoing, Customer Data may at times be viewed or accessed by Cloud9 Analytics for the purpose of resolving a problem, support issue, or for investigating a suspected violation of the Service Agreement, or as may be required by law.
We receive and store certain types of information whenever you interact with us via our website. Cloud9 Analytics automatically receives and records certain “traffic data” on our server logs including your IP address, Cloud9 Analytics cookie information, the page you requested, and your communications and interactions with other site registrants. Cloud9 Analytics uses this traffic data to help diagnose problems with its server, analyze trends and administer the Service.
We automatically collect usage information, such as the numbers and frequency of visitors to our Site and use of components of our Service. We may use this information to provide research, advice and information, including, without limitation, for benchmarking purposes (e.g. we may publish an industry white paper that uses data collected through the use of our Service). This data is only used in the aggregate. This type of collective data also enables us to figure out how often customers use parts of the Service so we can make the Service more useful to as many customers as possible. In addition, we may provide statistical information to our partners about how our customers, collectively, use our Site and Service. We may share this type of statistical data so that our partners also understand how often people use areas of our Site and our Service, so that they, too, may provide you with an optimal experience.
We also collect and use information for internal purposes. For example, if you are a registered user of the Cloud9 Analytics’ subscription-based Service, we may keep records in your account history of your complaints about other registered users online behavior, and any reported violation of our Service Agreement that you or someone on your account may have committed.
Many companies offer programs that help you to visit web sites anonymously. While Cloud9 Analytics will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.
We may receive a confirmation when you open an e-mail from Cloud9 Analytics if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We may also send out emails with information regarding Cloud9 Analytics or our partners including promotions and events. Customers can opt out of being contacted by us by sending an email to support.
Information From Other Sources:
For purposes such as improving personalization of our Service, we may receive information about you from other sources and add it to our account information.
What about Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Cloud9 Analytics may employ cookies in order for its server to recognize a return visitor as a unique user. The cookies placed by the Cloud9 Analytics server are readable only by Cloud9 Analytics, and cookies cannot access, read or modify any other data on a computer.
Will Cloud9 Analytics Share Any of the Information it Receives?
Information about our customers is an integral part of our business. We neither rent nor sell your personal information to anyone. We share your personal information only with entities that are controlled or controlled by or under common control of Cloud9 Analytics and as described below:
Affiliated Business We Do Not Control:
We are affiliated with a variety of businesses and work closely with them. In certain situations, these businesses operate within the Service or through the Site. In other situations, Cloud9 Analytics provides other services, or sells products or services jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share customer information that is related to such transactions with that affiliated business.
Third Party Sites
We employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide products or services to you. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. We may also provide your personal information to agents who will use it to verify aggregate usage data that we provide to our partners.
We may send offers to certain customers on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you are a registered user of the Cloud9 Analytics’ subscription-based Service and do not wish to receive these offers, please send an email to support.
In some cases, we may choose to buy or sell assets or businesses. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Cloud9 Analytics, or substantially all of its assets, were acquired, customer information would be one of the assets that are transferred.
U.S. – EU Safe Harbor Privacy Statement:
For personal information received from you that Cloud9 Analytics receives from the European Economic Area, Cloud9 Analytics has committed to handling such information in accordance with the EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding collection, use, and retention of data from the European Union. Cloud9 Analytics’ Safe Harbor certification can be found at http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s Website at http://export.gov/safeharbor/eg_main_018236.asp.
Protection of Cloud9 Analytics and Others:
We may release personal information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Cloud9 Analytics, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent:
Except as set forth above, you will be notified when your personal information may be shared with third parties.
Is Information About Me Secure?
Your Cloud9 Analytics Account Information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer.
Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.
Can Children Use Cloud9 Analytics’ services?
Our site and the use of services made available through Cloud9 Analytics are not intended for children under the age of 13. Cloud9 Analytics does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience. Cloud9 Analytics recommends that parents use Web filtering technology to supervise their kids’ access to the Web.
Conditions of Use
Questions or Concerns
If you have any questions or concerns regarding the privacy of your data on the Site or the Service, please email support. Your privacy is important to us and we will make every effort to resolve your concerns.