Mr. Roose is the Director of Business Analytics for Sales Operations at inContact, Inc., the leading on-demand provider of call routing and agent optimization tools for call centers. inContact's proven technology is used in over 600 contact centers by 60,000 agents in 12 countries.
Roose has an MBA in Marketing from Regis University and more than ten years experience in Marketing, Analytics, and Sales Operations. With a broad knowledge of data extraction, transformation, and loading (ETL) tools and techniques, his forte is in collecting and analyzing data, generating full-featured reports, and providing recommendations that drive revenue and/or reduce costs.
In this month's Expert Series Webinar event, Scott Roose, Director of Business Analytics for inContact, Inc. shared real-world examples and explored how you can: