Everything made sense about Cloud9 to support our sales forecasting, pipeline management, and coaching requirement - rapid time-to-value, and 95% of what we needed came right out-of-the-box.

Director of Sales Operations

InContact Boosts Forecast Accuracy

inContact increased forecast accuracy by 60% by using Cloud9 to provide sales management with trending and comparison analysis of the sales pipeline.



inContact, Inc. provides the market’s leading on-demand customer contact center platform to approximately 600 contact centers across the globe.

Business Challenges

  • Salesforce could not provide trending and comparison of pipeline status over time
  • Needed to also provide detail behind ”What’s Changed” and trends for better decision making
  • Unable to report across custom objects in Salesforce and produce unified reports across multiple data sets


  • Cloud9 Pipeline Accelerator Reports combined with custom reports from Cloud9 Report Builder and Cloud9 Dashboard Administrator
  • Pipeline Accelerator Watch List for key deals


  • Increased forecast accuracy by 60% Sales management now has clear, visual representation of “What’s Changed” information to support decisive action
  • Automated, consistent reports across roles and management teams provide one version of the truth Slashed reporting time equivalent of one full-time analyst
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