Everything made sense about Cloud9 to support our sales forecasting, pipeline management, and coaching requirement - rapid time-to-value, and 95% of what we needed came right out-of-the-box.
Director of Sales Operations
Resources
InContact Boosts Forecast Accuracy
inContact increased forecast accuracy by 60% by using Cloud9 to provide sales management with trending and comparison analysis of the sales pipeline.
Company
inContact, Inc. provides the market’s leading on-demand customer contact center platform to approximately 600 contact centers across the globe.
Business Challenges
- Salesforce could not provide trending and comparison of pipeline status over time
- Needed to also provide detail behind ”What’s Changed” and trends for better decision making
- Unable to report across custom objects in Salesforce and produce unified reports across multiple data sets
Solution
- Cloud9 Pipeline Accelerator Reports combined with custom reports from Cloud9 Report Builder and Cloud9 Dashboard Administrator
- Pipeline Accelerator Watch List for key deals
Results
- Increased forecast accuracy by 60% Sales management now has clear, visual representation of “What’s Changed” information to support decisive action
- Automated, consistent reports across roles and management teams provide one version of the truth Slashed reporting time equivalent of one full-time analyst