We have been utilizing Salesforce.com for nine years, which has a lot of great data in it, but Cloud9 gives us more visibility into the pipeline.

Irene Von Toussaint,
Vice President of Operations


Technical Support Analyst

Reports to: Chief Customer Officer

We are looking for an extremely bright, motivated and customer oriented analyst to join our Customer Experience team at Cloud9. This is a unique opportunity for someone who truly wants to make a difference, get started in their career and grow their skills. The work environment is fast paced, informal, fun and highly collaborative. As a Technical Support Analyst, you will be responsible for ensuring that support cases submitted by our customers are promptly addressed. Our mission is to ensure that each one of our customers has a superior interaction and experience with our Service. Depending on your experience and aptitude, you will also have a real opportunity to help build our customer support infrastructure and best practices. Extraordinary communication skills, teamwork and a good attitude are essential. We are a tight knit team so everyone contributes and everyone makes a difference.

Apply at jobs@cloud9analytics.com


  • BS in Computer Science or equivalent
  • A passion and aptitude toward efficiency, clarity and scalable ways of solving problems and developing processes
  • Solid technical abilities, including writing complex SQL, Multi cursors, stored procedures, etc.
  • Solid understanding of database features and functions
  • Solid understanding of server infrastructure, scripting and automation of tasks
  • Proficiency with XML (Java a big plus) and HTML5
  • Understanding of Perforce, WinSCP, like tools a plus
  • Understanding of Excel based solutions a plus
  • Experience with Salesforce.com and Case management Solutions a plus
  • Understanding of sales process desirable
  • Excellent problem solving skills and creativity
  • Methodical approach to troubleshooting and documenting status, procedures, Case updates
  • Willing to take on responsibilities. A Self-starter who can work independently
  • Demonstrable ability to operate effectively in a multi-tasking environment
  • Personable and comfortable interacting with customers and genuinely interested in helping resolve problems
  • Excellent written, verbal communication and Customer facing skills A MUST
Report to: 
Chief Customer Officer