Tag Archives: CRM Evolution

Barbra Gago

Forecasting Clouds: CRM Experts in Their Own Words

Chris Bucholtz of Forecasting Clouds Interviewed our very own Karen Steele at the CRM Evolution Event a couple of weeks ago. In this clip Karen talks about avoiding the hazards of inflexible sales forecasting, how Cloud9 can help you optimize …
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Barbra Gago

The New Rules for Relationship Management

Last week at CRM Evolution, Ray Wang (among others) gave a great presentation on the new rules of relationship management. As we touched on in our Social CRM post, relationship management is now governed primarily by the customer. By this …
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Barbra Gago

Denis Pombriant on CRM & Economics

Denis Pombriant of Beagle Research Group gave a fascinating keynote yesterday at CRM Evolution in New York. He started by warning everyone (I’m paraphrasing here) that what he said might “scare them away” but then he said, “not to worry, …
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Barbra Gago

CRM Evolution: What’s Next in CRM?

August 1st we’ll be heading cross country to attend CRM Evolution, a conference dedicated to exploring the new ways CRM improves business processes and customer experiences. I am particularly interested in the Social CRM track because I am curious to …
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