Tag Archives: Denis Pombriant

Denis Pombriant

Managing Change in Your Pipeline

At some point in a sales career, most sales people have experienced the fun of working in a rapidly expanding market. It’s fun because everyone, it seems, needs and wants your product. Sales cycles are short because the market is …
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Barbra Gago

The New Rules for Relationship Management

Last week at CRM Evolution, Ray Wang (among others) gave a great presentation on the new rules of relationship management. As we touched on in our Social CRM post, relationship management is now governed primarily by the customer. By this …
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Barbra Gago

Denis Pombriant on CRM & Economics

Denis Pombriant of Beagle Research Group gave a fascinating keynote yesterday at CRM Evolution in New York. He started by warning everyone (I’m paraphrasing here) that what he said might “scare them away” but then he said, “not to worry, …
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Barbra Gago

CRM Evolution: What’s Next in CRM?

August 1st we’ll be heading cross country to attend CRM Evolution, a conference dedicated to exploring the new ways CRM improves business processes and customer experiences. I am particularly interested in the Social CRM track because I am curious to …
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