Last Updated:  [8.18.14]

This Privacy Policy explains how information about you is collected, used and disclosed by C9 Inc. and any subsidiaries or affiliated companies (collectively, “C9,” “we” or “us”) when you access and use our websites or any subscription-based features or services offered by C9 (collectively, the “Services”), or when you otherwise interact with us.  Please note that this Privacy Policy does not apply to the practices of third parties that C9 does not own or control, or to individuals that C9 does not employ or manage.  For avoidance of doubt, this Privacy Policy does not apply to any third-party information gathered by C9′s customers when they use our Services.  For this type of information, our customers’ privacy policies will apply and we encourage you to contact the customer who provided such information to C9 for more information about its privacy practices.

What Personal Information About Customers Does C9 Collect?

Information You Provide to Us

We collect information you provide directly to us.  For example, we collect information when you sign up for an account, make a purchase, use our Services to participate in a webinar, request customer support or otherwise communicate with us.  The types of information we may collect directly from you include:

Information We Collect Automatically

When you access and use our Services, we automatically collect certain types of information from you, including:

Information From Other Sources

We may also obtain information from other sources and combine that with information we collect directly about you.

How Does C9 Use the Information It Collects?

We use the information we collect about you for various purposes, including to:

C9 is based in the United States and the information we collect is governed by U.S. law.  By accessing or using our Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

Will C9 Share Any of the Information it Receives?

Information about our customers is an integral part of our business. We neither rent nor sell your personal information to anyone, except as provided below. We share your personal information only as described below:

Service Providers/Consultants/Agents

We employ other companies and people to perform tasks on our behalf and may need to share your information with them to provide products or services to you. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and providing customer service.  We may also provide your personal information to agents who will use it to verify aggregate usage data that we provide to our partners.

Other Registered Users

In the event you participate in our community forum or other interactive areas of our Services, the information you provide will be viewable by other registered users.

Business Transfers

In some cases, we may choose to buy or sell assets or businesses.  In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if C9, or substantially all of its assets, were acquired, customer information would be one of the assets that are transferred.

Protection of C9 and Others

We may release personal information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of C9, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

With Your Consent

Except as set forth above, you will be notified when your personal information may be shared with third parties.

Aggregated or De-Identified Information

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa.  The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.  For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Analytics Services Provided by Others

We may allow others to provide analytics services on our behalf.  These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.  This information may be used to, among other things, analyze and track data, determine the popularity of certain content, deliver content targeted to your interests and better understand your online activity.

Is Information About Me Secure?

C9 takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices

Account Information

You may update, correct or delete information about you at any time by contacting support.  If you wish to deactivate your account, please contact support, but note that we may retain certain information as required by law or for legitimate business purposes.  We may also retain cached or archived copies of information about you for a certain period of time.


Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional communications from C9 by following the instructions in those communications or by sending an email to support. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Third-Party Sites

The Services may permit you to link to other websites on the Internet, and other websites may contain links to our Services. These other websites are not under C9 control, and such links do not constitute an endorsement by C9 of those other websites or the services offered through them. The privacy and security practices of third-party websites are not covered by this Privacy Policy, and C9 is not responsible for the privacy or security practices or the content of such websites.

U.S. – EU Safe Harbor Privacy Statement

For personal information received from you that C9 receives from the European Economic Area, C9 has committed to handling such information in accordance with the EU Safe Harbor framework as set forth by the U.S. Department of Commerce regarding collection, use, and retention of data from the European Union. C9′s Safe Harbor certification can be found at http://web.ita.doc.gov/safeharbor/shlist.nsf/webPages/safe+harbor+list. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s website at http://export.gov/safeharbor/.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).  We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Questions or Concerns

If you have any questions or concerns regarding this Privacy Policy, please email support.

This website will require a more modern browser to work!

Please upgrade today!